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PRIVATE SHORE EXCURSION SUPPORT

Tell us about your ideal port day.

Have a question about a tour, or would you like different stops, a different schedule or a vehicle suited to your group? Use the form below to request a custom plan. We will review your request and respond with availability and any changes to the itinerary or cost.

To help us plan, please include:
  • Cruise ship and departure port
  • Date of your port call and ship's all-aboard time
  • Number of guests and preferred vehicle
  • Sightseeing places or other requests

Sending an enquiry does not reserve a vehicle or confirm a tour. Your booking will be confirmed separately.

HELP & GUIDANCE

Frequently Asked Questions

How do I find excursions for my ship’s port?

Enter the port name, an alternative name (such as Toyama for Fushiki), or a prefecture in the port finder. Select your port card to view available excursions.

Can you customize the route or stops?

Yes, you can send us a custom itinerary request. Include your ship, port, visit date, group size, preferred attractions and available shore time. We will review feasibility, availability and any price changes before you book.

Does the tour price cover one person or a vehicle?

Prices are shown for the selected private vehicle or tour option, not as a per-person group-tour ticket. Check the vehicle description and passenger capacity on the tour page.

Will our driver speak English?

Our local drivers speak Japanese only and use translation devices to help communicate with guests. An English-language brochure and audio guide tailored to your tour are provided. If communication is difficult, our support team can assist remotely. An English-speaking tour guide is not included unless specifically arranged in advance.

Where is the pickup and drop-off point?

Our vehicles pick you up and drop you off directly beside your cruise ship. Meeting instructions will be provided with your booking confirmation.

How can we plan to return to the ship on time?

Please share your ship’s arrival, departure and all-aboard times when enquiring. The itinerary is planned with your available time in mind. Actual travel times can vary due to traffic or other conditions.

When is my reservation confirmed?

Sending a reservation does not immediately confirm your tour. Your booking is confirmed only when you receive a separate Booking Confirmation Email from us.

What is the cancellation policy?

Cancel at least 48 hours before your scheduled tour start time for a full refund. If your cruise ship cannot dock at the scheduled port due to weather or a cruise operator decision, a full refund is available. Requests within 48 hours are reviewed individually. Read our Cancellation & Refund Policy.

What is not included in the price?

Admission fees, meals, drinks, personal expenses and English-speaking guides are not included unless clearly specified otherwise in your tour details.

Still have questions? Contact our English-language support team →