Cancellation & Refund Policy

This Cancellation & Refund Policy applies to all private shore excursions booked through Japan Private Shore excursions.

1. Free Cancellation

You may cancel your booking up to 48 hours before the scheduled tour start time and receive a full refund.

2. Cruise Ship Unable to Dock

A full refund will be provided if your cruise ship is unable to dock at the scheduled port due to adverse weather conditions or operational decisions made by the cruise operator.

3. Cancellation or Changes Within 48 Hours

Cancellation or change requests made less than 48 hours before the scheduled tour start time will be reviewed on a case-by-case basis.

We will do our best to assist you; however, we cannot guarantee that a requested change can be accommodated or that a refund will be provided.

4. How to Request a Cancellation or Change

Please contact our customer support team with your booking details.

Email: customer@m-ride.jp

WhatsApp: +81 70 5284 0951

For cancellations caused by a cruise ship's inability to dock, please provide an official notice from the cruise operator, if available.

5. Refund Processing

Approved refunds will be issued to the original payment method. The time required for the refund to appear in your account may vary depending on your payment provider.